Starflex Pty Ltd hereby warrants, to the original purchaser, Starflex finished products to be free of manufacturing defects in material and workmanship for a standard period of 3 Years for PVC products and 5 Years for Silicone products unless otherwise stated from the date of purchase, with an extended warranty available upon request. This warranty shall be valid only if the product is purchased from Starflex Pty Ltd. During the warranty period, you are entitled to have the products repaired or replaced if the products fail to be of acceptable quality and damage under normal use. It is the owner’s responsibility to establish the date and warranty terms by acceptable evidence, at the time service is sought.
Warranty is applied by Starflex Pty Ltd in Australia. Starflex Pty Ltd retains the right to review the justification of the claim. The limited warranty is subjected to the following additional conditions:
a. The product is properly handled, installed, and maintained according to official latest instructions or manual of Starflex Pty Ltd and applicable regulations and standards.
b. Purchaser must notify Starflex Pty Ltd in writing of 8D CORRECTIVE ACTION REPORT to specially state the defect in question no later than 15 days after they were detected. Acceptance of the product shall not be denied on the grounds of insignificant defects. Claims for defects notified belatedly are excluded.
c. A copy of the purchase invoice of the concerned products must be attached to submit to Starflex Pty Ltd.
d. The concerned products sample shall be returned back as required quantity to Starflex Pty Ltd for inspection upon request, and sent to the following address:
Starflex Pty Ltd
470 St Kilda Rd
Melbourne 3004
Victoria, Australia
This is not a service contract, and this warranty does not include maintenance, cleaning, or periodic check-up. Parts not covered by this warranty include: fuses, external power supplies, third-party items not manufactured by Starflex Pty Ltd. During the period specified above, if any product covered by this limited warranty, Starflex Pty Ltd determines to its satisfaction that such product failed to satisfy this warranty, Starflex Pty Ltd will, at its own discretion, repair or replace the product or the defective part thereof. For the purpose of clarity, “repair or replace the product or the defective part thereof” does not include any removal or reinstallation costs or expenses, including, without limitation, any labor costs or expense, shipping costs to return non-confirming products, or any damages that may occur during the return of product to Starflex Pty Ltd. A refund will not be provided for any warranty claim, but the purchaser may, at its discretion, require deducting the original purchase price of defective product or part from future purchase orders.
If Starflex Pty Ltd chooses to replace the product and is not able to do so because it has been discontinued or is not available, Starflex Pty Ltd may replace it with a comparable product. Starflex Pty Ltd reserves the right to use new, reconditioned, refurbished, repaired, or remanufactured products or parts in the repair or replacement of any product covered by this limited warranty. Please note that lighting properties of replacement products may differ from the original product due to technical advancements and usage-related changes in the light flux and light color.
The warranty period is neither extended nor renewed if the product is repaired or replaced by Starflex Pty Ltd.
Starflex Pty Ltd reserves the right to make changes in design and/or improvements upon its products and accessories without any obligation to include these changes in any products theretofore manufactured.
Exclusion of Warranty:
a. Warranty period has expired.
b. Legal proof-of-purchase invoice or PO numbers are not provided or are reasonably believed to have been forged or tampered with.
c. Damage caused by improper installation, wiring, storage, transportation, incorrect use, bending, or operation not in accordance with the official latest instructions or manual.
d. Damage caused by unauthorized modification, dissection, soldering, or any deliberate damage or losses.
e. Damage caused by the carrier in-transit, which will be handled under separate terms (Purchaser’s designated consignee is responsible for all eight claims; Starflex Pty Ltd will be available to assist in such matters if proving forward service).
f. Accessories or attachments to the product that are not supplied or approved by Starflex Pty Ltd and led to the damage.
g. The product is not used for the purpose for which designed or if any repairs, alterations, or maintenances are made by any person not authorized by Starflex Pty Ltd.
h. Product silk printed serial numbers, crimped waterproof ring show signs of tampering or removal.
i. Conditions demonstrating misapplication, under/over voltage situations, extreme environmental conditions beyond those defined in the product specification.
j. Abrasions and natural appearance variations (i.e., dusty, fouling, etc.) that do not affect the function of the product.
k. Direct or indirect losses caused by force majeure (i.e., vandalism, natural disaster, warfare, acts of terrorism, riots, fire, explosion, etc.).
Freight
Transportation cost for return product will be carriage paid (at the cost of the claimant). If the product was found to be defective after inspection, Starflex Pty Ltd will reimburse the freight cost by deducting it from future order and bear the cost of replacement or repaired product delivery (Starflex Pty Ltd will, at its own discretion, select the shipping way); if the product was found not to be defective or exclusion of warranty, the claimant shall bear all the return expenditures and need to repurchase the product if requires replacement.
All products covered by this warranty were manufactured after January 1, 2012, and bear identifying code to that effect. This warranty is the only written warranty applicable to Starflex Pty Ltd Products and supersedes all prior warranties and written descriptions of warranty terms and conditions heretofore published.