Cancellation & Refund Policy – Starflex Lighting

At Starflex Lighting, we understand that plans can change. Our cancellation and refund policy ensures transparency and fairness for all our customers.

Order Cancellation Policy

1. Cancellation Window

✔ You may cancel your order within 24 hours of placing it.
✔ After this period, cancellations may not be possible as orders enter processing and dispatch.

2. How to Cancel an Order?

To cancel your order, contact our customer support team immediately:
📧 Email: [email protected]
📧 Contact Us
📞 Phone: 1800 862 100

✔ If your order has not been processed, we will cancel and issue a full refund.
✔ If your order has already shipped, you may request a return after delivery.

Refund Policy

1. Eligibility for Refunds

✔ Orders canceled within the 24-hour window receive a full refund.
✔ If the order has shipped, shipping fees may be deducted from your refund.
✔ Custom-made or special-order items are non-refundable.

2. Refund Processing Time

Refunds are processed within 5-7 business days to your original payment method.
✔ Credit card refunds: 3-5 business days
✔ PayPal refunds: Instant to 48 hours
✔ Bank transfers: Up to 7 business days

Returns & Exchanges

If you need to return or exchange a product after receiving it, please review our Returns & Warranty Policy.

Non-Cancellable Orders

The following orders cannot be canceled after purchase:
✔ Custom-made products
✔ Orders already dispatched for delivery
✔ Clearance or final sale items

Additional Information

For more details on consumer rights, visit:
✔ Australian Consumer Law – ACCC
✔ Payment Refund Policies – PayPal